Support & Client Responsibility
When you book an appointment, you will receive the level of support outlined on the booking page for the service you have chosen. Our intention is to make sure you feel supported, informed and confident in working with the information provided during and after your appointment.
Your first appointment called cycle companion is an important starting point. During this session, you will receive information and guidance to set a foundation for charting using the NeoFertility method. To get the most from your chart journey and to provide the clearest and most useful information, it is important that you take what you learn and begin applying it in your day to day charting.
The information shared during your appointment is there to be put into practice. The more you engage with what you have learned, the more we can recognise patterns, gain clarity and see how your chart can support you.
Any check-ins included with your booking are there to support you along the way, but it is the client’s responsibility to reach out and make use of them. This means keeping track of any included check-ins, contacting us when you feel you need support and making sure they are used within the timeframe outlined on the booking page. We will always provide the support that is included within your chosen package, provided they are used within the outlined timeframe.
Please remember that this is a collaborative process. We provide the guidance, insight and support outlined in your booking, while you are responsible for how you choose to engage with and apply what you learn. Everyone’s experience will be different, and the value you receive from your chart will naturally depend on your own level of engagement.
By booking, you acknowledge that you are responsible for actively engaging with the information from your appointment and for making use of any included support and check-ins within the stated timeframe.
Our aim is to give you the tools, insight and support you need, and your role is to take those tools with you and put them into practice.
Security
We take appropriate measures to protect personal information and other data that we collect, process or store in connection with our services. Where third party providers, including payment service providers, process your information on our behalf, we expect them to maintain appropriate security measures and to comply with applicable data protection requirements.
However, no electronic transmission, storage system or online service can be guaranteed to be completely secure. We cannot guarantee that information transmitted electronically will always be protected against every possible form of unauthorised access, loss, alteration, malware, ransomware, viruses or other security incidents.
Sharing Information
You are welcome to share your own general observations, experiences and learning from our services, including on social media or online, provided that doing so does not reproduce, distribute or make available our proprietary materials or confidential information.
Unless we have given you written permission to do so, you must not copy, reproduce, publish, distribute, sell, upload, record, adapt or otherwise make available any of the content, materials, guides, resources or other proprietary information provided to you as part of the Cycle Companion appointment or guide.
This includes, but is not limited to, reproducing parts of the Cycle Companion guide, sharing the guide or its contents with third parties, or making our materials publicly available online or through social media.
What's Included
- The customer receives the level of support included with the selected service.
- The Cycle Companion appointment is the starting point for learning charting using the NeoFertility method.
- The customer needs to actively apply what they learn.
- Included check-ins are there to support, but the client is responsible for reaching out and using them.
- Check-ins must be used within the stated timeframe.
- The process is collaborative.
- The value of the service depends partly on the customer's engagement.
- By booking, the customer acknowledges their responsibility to engage with the information and use the included support within the stated timeframe.
Sharing Information
- The customer receives the level of support included with the selected service.
- The Cycle Companion appointment is the starting point for learning charting using the NeoFertility method.
- The customer needs to actively apply what they learn.
- Included check-ins are there to support, but the client is responsible for reaching out and using them.
- Check-ins must be used within the stated timeframe.
- The process is collaborative.
- The value of the service depends partly on the customer's engagement.
- By booking, the customer acknowledges their responsibility to engage with the information and use the included support within the stated timeframe.
Health & Medical Disclaimer
We value your trust and privacy. Here’s how we handle and share your information.
- The information, education, and guidance are for educational/informational purposes.
- The service does not replace medical advice, diagnosis, treatment, or care from a qualified healthcare professional.
- The services do not constitute medical diagnosis or treatment.
- The service does not diagnose, treat, or prevent medical conditions.
- Customers should consult an appropriate healthcare professional where necessary.
- Fertility awareness and fertility charting provide information about observations and patterns, but individual circumstances vary.
- No fertility awareness method can guarantee pregnancy or prevent pregnancy in every circumstance.
Health & Medical Disclaimer
The information, education and guidance provided through our services are intended for educational and informational purposes. They are not intended to replace medical advice, diagnosis, treatment or care from a qualified healthcare professional.
Our services do not constitute medical diagnosis or treatment, and we do not diagnose, treat or prevent medical conditions. Information provided during an appointment should not be relied upon as a substitute for consultation with your doctor or other appropriately qualified healthcare professional.
Fertility awareness and fertility charting can provide information about observations and patterns within the menstrual cycle. However, individual cycles and circumstances vary, and no method of fertility awareness can guarantee pregnancy or prevent pregnancy in every circumstance.
I have read and agree to the Terms & Conditions and understand the Support & Client Responsibility,
Security, Sharing Information, and Health & Medical Disclaimer information above.
